Frequently Asked Questions

How long will my order take to arrive?

Orders for items which are in stock will be despatched within 48 hours.
Where items are currently out of stock please allow up to 30 days for delivery.
We always email an estimated despatch date within 24 hours (excluding weekends) of receiving your order.

What does my 'shipping' charge include?

We use only the most reliable couriers to deliver your goods.
It is our duty of care to ensure that your order gets to you without any damage in transit.
The delivery charge quoted will be for a door to door service only. For an additional cost we are able to offer an extra service for larger items delivered where our courier will be happy to offer further assistance and remove any pallet(s) if required.

I would prefer not to place my order online. Can I still order goods from Luminati?

Our sales office is open from 8:00am-5:30pm, Monday to Friday.
Members of our sales team will be happy to take your order over the telephone if you prefer.
Please call 01752 698720

Can I request a Saturday delivery for my order?

We are always happy to arrange for your order to be despatched on a Saturday delivery service.
There will be an additional cost for delivery on a Saturday.
Please email us with your order details and we will return a quote including the extra delivery charge.

Do you offer a hire service on your products?

We do not offer a hire service.
We only sell our products.

Do you offer trade discounts?

We try to ensure that the prices listed on our websites are as competitive as possible for the quantities listed.
If you are looking to order a larger quantity than what is detailed our website please do not hesitate to contact us for a quotation.
We are always happy to take a look at your requirements and email a quotation for the best price possible.
You can contact us via the forms or email address on our websites or by calling our sales team on 01752 698720.

Can I hang my frame on the wall in any orientation?

All of our wall mounting acrylic frames can be hung either way to allow you to display your prints in either a portrait or landscape orientation.

The only frames that require you to specify which orientation you require are the Snap design of the Clear2c frames.

Am I able to add to my order once it has been placed?

Of course. The sooner the better if you prefer for the whole order to be sent at the same time.
Please ring our sales team on 01752 698720, quoting your online order number and any member of the sales team will be happy to help.

How can I keep my acrylic products clean?

Use only warm soapy water and a soft cloth to clean any acrylic panels.
To prevent permanent any possible damage avoid contact with any solvent-based liquids.

How do I put up an acrylic poster kit?

Take one panel and position in desired location on wall, using the panel as a template, mark the centres of each hole onto the wall.
Drill holes as required for appropriate wall fixings and insert plugs if required.
Separate each wall mount into its three components. Fix the brass inner barrel to the wall using appropriate screws.
Screw the outer barrel over the brass inner barrel.
Remove protective film from both panels and position poster centrally on back panel. (It may help to use a few pieces of double sided tape on the back of the poster to prevent movement).
Place front panel over poster, hold both panels together and align panel holes with the pre-fixed barrels.
Screw the front caps through both panels into the outer barrels until hand tight. Do not over-tighten as this may damage the acrylic panels.

Which size frame should I choose?

The panel sizes for each of the frames are detailed on the website page.
Our clear frames always allow for a border around the standard print size.

I live outside of the UK. Can I order from Luminati?

Many of our customers live outside of the UK.
You are able to place your order online.
You will be advised that a member of the sales team will email you a proforma invoice following your order which will include a delivery charge to your required destination.
We always try and obtain the most competitive quote for delivery for you, however if you wish to arrange for your order to be collected and delivered using your own dedicated courier then we are still happy to supply you with an order (a charge may be applied for packing)

Will I need to be at home to receive my delivery?

We are not insured to leave your order in an unsecure area, therefore it will need to be signed for.
Please make sure someone is in to receive the goods, alternatively you can specify on the order notes section that you give permission to our courier to leave your parcel with a neighbour.

Am I able to set up a trading account with Luminati?

As a progressive business we welcome account customers, however we do not offer the facillity of payment by invoice for one off orders.
Any company that has been trading with us for approx 6 months will be able to apply for a credit invoice account.

Can I request a next day delivery?

If the item that you have ordered is in stock and if the courier has availbility on the next day shipment then we will try our best to despatch your order on a next day delivery.
This service cannot however be guaranteed.
Please call our sales team on 01752 698720 to request a next day delivery if required.