Returns Policy

Delivery

• Items in stock will be dispatched within 48 hours. An email confirmation will be sent to you within 24 hours of your order being placed. A 30 day lead time may apply to items which are out of stock.
• All orders are checked thoroughly before leaving our premises. On receiving your goods you should inspect them as soon as possible and any damage reported to Luminati on 01752 698720 within 24 hours of delivery. Photographic evidence of damaged goods will be requested where necessary to enable us to make a claim from our carrier.

Returns and Exchanges

• You may cancel your order without reason within 24 hours of placing it and you will be refunded the amount that you have been charged.
• If any order is cancelled after 24 hours of being our receiving it, we will refund 80% of the order value, the remaining 20% will cover our administration costs.
• In the event that your order has been received and the wrong item has been ordered or you are not happy with the products that you have received for any reason we will refund 100% of the product value (excluding delivery charges) under our 100% Satisfaction Money Back Guarantee. You must call Luminati within 14 days of receiving your order to advise us that the goods will be returned to us and pay the costs of shipping. Any goods returned must be received by us in the same resaleable condition and, as far as possible, in the same packaging as when they were delivered to you. Credit/debit card refunds can only be refunded to the original card used to purchase the goods.
• Please note that no returned goods will be accepted without an appropriate RMA Number. This can be obtained by completing a Returns Form (download here) and e-mailing it to returns@luminati.co.uk. An RMA number will be issued on receipt of your completed form.
• It is vital that you obtain a proof of postage certificate when returning goods as we cannot be held responsible for items lost in transit to us.
• If, for any reason, goods are received in a faulty condition or the wrong item has been dispatched, the correct item will be dispatched at no extra cost to you, as soon as possible.
• Custom made products and standard products where branding has been added cannot be returned unless they are faulty or differ substantially from the item ordered. The decision to accept the return of custom made products is entirely at the discretion of Luminati.
• Luminati is continuously updating and improving its product designs to meet the needs of its customers. Therefore, we accept no liability for any changes that have been made to the products detailed on our website.